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Host Standards

As a host for camping and outdoor accommodations, it's important to maintain high standards to ensure the safety and comfort of your guests. Here are some guidelines to help you provide a memorable and enjoyable experience:

Safety First

Ensuring the safety of your property and the AWTY community and its customers is essential.

Fire Safety

Be aware of and comply with local laws and fire restrictions. Do not permit fires on your property during a fire ban. If fires are allowed, make sure to inform AWTY customers of your safety expectations beforehand (refer to The best way to prepare your property for secure campfires guide). Check with your state or territory's fire service for the most up-to-date information on fire safety and learn how to keep our lands, communities, and firefighters safe

Provide Safety Information

Include information about local hazards that AWTY customers should be aware of in your listing, such as wild animals, ticks, dangerous drop-offs, strong currents, and other potential dangers. Keep an eye on the situation, weather forecast, or public safety alerts that may affect your customers' stays.

Limit Occupancy as Needed

Respect the privacy and safety of AWTY customers by avoiding overcrowding in your campground. It is the hosts' responsibility to set the maximum occupancy for each site.

Reduce Risks

Conduct a thorough property inspection before hosting to identify and eliminate any potential hazards or risks. Fix exposed wires, address trip and fall hazards, and ensure stairways have protective railings. Any risks should be either eliminated or clearly marked. Consider how extreme weather events such as storms, floods, or bushfires could create new or sudden hazards. Make sure AWTY customers have access to a plan for these scenarios so they are aware of what to do.

Explain Emergency Procedures

Share with AWTY customers the location of the nearest hospital and any other important emergency contact numbers besides 000. Provide this information before their arrival and post it somewhere visible on the property.

Respect your neighbours

Building and maintaining a positive relationship with your neighbours is crucial to a successful AWTY hosting experience. Here are some ways you can be a good neighbour:

Inform your community

If your hosting activity is going to affect your neighbors, such as increased traffic, visible tents, or shared roads, let them know about your plans and show that you're open to their feedback.

Waste Management

Clearly communicate your waste management policies to AWTY campers, and provide them with designated areas for the proper disposal of rubbish, recycling, and compost. Alternatively, explain that they must take their waste with them when they leave and dispose of it responsibly.

Driving and Parking

Provide off-street parking for all AWTY Campers and set clear speed limits to minimize disturbance to your neighbors. Remind campers that they're in a residential area and should respect the peace and privacy of others.

Human Waste Disposal

Ensure that your campsite is compliant with local laws regarding human waste disposal. Campsites must have access to a toilet, either provided by the Host or the campers. If you offer a toilet, it must be onsite with unrestricted access. If you're unable to provide a toilet onsite, AWTY campers must bring their own camp toilet.

Noise Requirements

If neighbors are close by, establish a "quiet time" rule to minimize noise between certain hours to avoid disturbing the peace of the community.


Only add publicly visible signs that are in compliance with local laws. Onsite signage is encouraged to direct AWTY Campers once they're on your property.

Pet Rules

If you allow pets, make sure you set clear rules and expectations for AWTY campers. They should keep their pets under control, prevent them from causing harm, and ensure they're reasonably quiet during quiet hours.

Be a courteous Host

As a responsible Host, there are several things you can do to create a positive experience for AWTY Campers and maintain a good reputation within our community.

Be adaptable

It's important to be responsive to booking requests and inquiries within 24 hours to ensure that potential guests don't get discouraged. If you need help with this, our support team is available to assist you.

Be in touch with your customers.

Communication is key to a smooth and stress-free experience for AWTY Campers. Make yourself available to answer any questions they might have and stay in touch before and during their stay.

Accept booking requests.

To avoid disappointing potential guests, keep your calendar up to date and accept booking requests for available dates. Maintaining positive ratings is also crucial to your success on AWTY. Setting clear expectations, providing a stress-free experience, and being available to AWTY Camoers will help you receive good reviews. If you do receive negative feedback, be sure to address any concerns and learn from the experience.

Keep your ratings high.

Make sure your listing accurately reflects your property and the experience that AWTY campers can expect. Directions should be detailed, photos should be representative of where guests will be staying, and your description should be up to date.

We expect all members of the AWTY community to foster a sense of safety and inclusivity, regardless of race, gender identity, sexual orientation, ability, political views, religion, national origin, or culture. As a Host, you play an important role in creating a welcoming environment for everyone.

Ensure your listing is accurate.

Make sure the expectations are set correctly and the listing details are accurate. Your description should be current, your directions should be clear, and your photos should depict the types of accommodations you offer.

Be open to all

We expect all members of the AWTY community to foster a sense of safety and inclusivity, regardless of race, gender identity, sexual orientation, ability, political views, religion, national origin, or culture. As a Host, you play an important role in creating a welcoming environment for everyone.

Avoid cancelling reservations if possible

Finally, we ask that you only cancel bookings when necessary. Cancellations can be disappointing for Campers and may impact your listing's visibility in search results. If you do need to cancel, be sure to communicate with your guests and explain the situation.